{"id":13307,"date":"2022-05-27T14:39:34","date_gmt":"2022-05-27T14:39:34","guid":{"rendered":"https:\/\/www.winandwinnow.com\/site\/?p=13307"},"modified":"2026-03-20T16:37:45","modified_gmt":"2026-03-20T16:37:45","slug":"how-we-assess-the-quality-of-our-translation-services","status":"publish","type":"post","link":"https:\/\/winandwinnow.com\/site\/how-we-assess-the-quality-of-our-translation-services\/","title":{"rendered":"How We Assess The Quality Of Translation Services"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">As part of our commitment to quality and transparency, <a href=\"https:\/\/www.winandwinnow.com\/site\/win-winnow-9001-17100-iso-certified\/\"><strong><span style=\"text-decoration: underline;\">we are an ISO 9001:2015 and 17100:2015 certified translation company<\/span><\/strong><\/a>. We combine our work methodology and translation technologies with our <a href=\"https:\/\/www.iso.org\/home.html\" target=\"_blank\" rel=\"noopener\">ISO-certified processes<\/a> to ensure consistency, cost optimization, and timely deliveries for each of our translations. In this blog, we will discuss four aspects through which we assess the quality of translation services.<\/span><\/p>\n<h2>Resource selection<\/h2>\n<p><span style=\"font-weight: 400;\">The first step towards success is understanding the importance of working with a qualified and reliable team. And this is especially important in our industry. Our team managers work daily to find new talent to join our team according to the needs of our clients and the market.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Some requirements to join our linguistic team are:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">University degree in Linguistics or Technical Translation<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Minimum three to five years&#8217; experience in the field<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Perfect command of the target language<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Successful completion of a translation test within a given deadline<\/span><\/li>\n<\/ul>\n<h2>Project execution<\/h2>\n<p><span style=\"font-weight: 400;\">At <\/span><b>Win &amp; Winnow<\/b><span style=\"font-weight: 400;\">, we are committed to achieving the best results in everything we do. Every step of the process is essential to achieve the highest project quality:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Comprehensive project analysis<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Assigning a dedicated team<br \/>\n<\/span><\/li>\n<li aria-level=\"1\">Defining the client\u2019s linguistic identity<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Terminology management<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Translation, editing, proofreading (TEP)<\/span><\/li>\n<li aria-level=\"1\">Desktop Publishing <em>(when required)<\/em><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Final quality assessment (QA)<\/span><\/li>\n<\/ul>\n<h2>Resource evaluation<\/h2>\n<p><span style=\"font-weight: 400;\">To ensure that our linguistic team is reliable, we have developed an ongoing quality assessment process that comprises the following steps<\/span><span style=\"font-weight: 400;\">:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The quality specialist completes a linguistic assessment<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The linguist receives a quality assessment form with comments and corrections<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The total score obtained is used to develop quality categories<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The categories are updated every two months<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Project managers also complete a resource evaluation per project<\/span><\/li>\n<\/ul>\n<h2>Customer satisfaction<\/h2>\n<p><span style=\"font-weight: 400;\">To complete the overall service quality circle, we conduct customer satisfaction surveys to evaluate our overall performance, divided into the following categories:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Communication<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Timeliness<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Linguistic quality<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Administrative tasks<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Compliance with instructions<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Responsiveness<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">At <b>Win &amp; Winnow<\/b>, translation quality is our priority, and that is why <a href=\"https:\/\/www.winandwinnow.com\/site\/what-does-a-translation-quality-manager-do\/\"><strong><span style=\"text-decoration: underline;\">we make sure to apply its principles in each of our processes<\/span><\/strong><\/a>. We are a language services provider with almost 20 years in the market that has a highly qualified team to offer all types of linguistic solutions. We provide services in more than 100 languages and have more than 800 professional linguists to provide our clients with complete and customized solutions. <\/span><\/p>\n<p>If you want to get a deeper understanding of how we assess the quality of our translation services, <strong><span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.winandwinnow.com\/site\/contact\/#contactform\">get in touch<\/a><\/span><\/strong>, and\u00a0we will get back to you as soon as possible.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>As part of our commitment to quality and transparency, we are an ISO 9001:2015 and 17100:2015 certified translation company. We combine our work methodology and translation technologies with our ISO-certified processes to ensure consistency, cost optimization, and timely deliveries for each of our translations. In this blog, we will discuss four aspects through which we [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":13678,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[11,149],"tags":[],"class_list":["post-13307","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-translation-en","category-iso-certification-en"],"_links":{"self":[{"href":"https:\/\/winandwinnow.com\/site\/wp-json\/wp\/v2\/posts\/13307","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/winandwinnow.com\/site\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/winandwinnow.com\/site\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/winandwinnow.com\/site\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/winandwinnow.com\/site\/wp-json\/wp\/v2\/comments?post=13307"}],"version-history":[{"count":1,"href":"https:\/\/winandwinnow.com\/site\/wp-json\/wp\/v2\/posts\/13307\/revisions"}],"predecessor-version":[{"id":18988,"href":"https:\/\/winandwinnow.com\/site\/wp-json\/wp\/v2\/posts\/13307\/revisions\/18988"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/winandwinnow.com\/site\/wp-json\/wp\/v2\/media\/13678"}],"wp:attachment":[{"href":"https:\/\/winandwinnow.com\/site\/wp-json\/wp\/v2\/media?parent=13307"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/winandwinnow.com\/site\/wp-json\/wp\/v2\/categories?post=13307"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/winandwinnow.com\/site\/wp-json\/wp\/v2\/tags?post=13307"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}