{"id":13298,"date":"2022-05-12T20:43:59","date_gmt":"2022-05-12T20:43:59","guid":{"rendered":"https:\/\/www.winandwinnow.com\/site\/?p=13298"},"modified":"2026-03-20T16:32:51","modified_gmt":"2026-03-20T16:32:51","slug":"insurance-access-in-the-us-translation-interpreting-solutions","status":"publish","type":"post","link":"https:\/\/winandwinnow.com\/site\/insurance-access-in-the-us-translation-interpreting-solutions\/","title":{"rendered":"Insurance Access In The US: Translation & Interpreting Solutions"},"content":{"rendered":"

Being able to find an accessible way to acquire any type of insurance coverage is essential, especially if you live in a country whose official language you do not master. Within the United States, people whose main language is different from English<\/a><\/span> take up an important percentage of the population, and a large part of it is characterized by having limited English Proficiency (LEP). For this reason, it is necessary to know how to provide this community with linguistic support in obtaining insurance.<\/span><\/p>\n

This article will focus on explaining how linguistic support can be provided to acquire insurance coverage. It will also discuss why it is important to enabling this access and what role the translation industry plays in this process.<\/span><\/p>\n

The Right to Be Informed in One\u2019s Language<\/h2>\n

It is believed that 1 in 5 Americans speak a language other than English at home<\/strong> and that about 8% of the country’s population has limited language proficiency. Despite this, insurance is characterized by complex information that requires a near-native knowledge of the language. However, federal law obliges insurers to facilitate this access for people with limited English proficiency.<\/span><\/p>\n

Created in 1964, the Civil Rights Act prohibits any type of discrimination against persons based on race, color, or place of origin. According to the Federal Government, national origin discrimination includes failure to provide meaningful access to literate persons.<\/span><\/p>\n

LEP people must be considered equal in their rights<\/a><\/span> to other residents and therefore be able to understand the information they receive. This implies that insurers must guarantee the translation and interpreting of relevant information as part of their practice.\u00a0<\/span><\/p>\n

How Insurance Companies Can Use Language Services<\/h2>\n

Any insurance company wishing to provide language support to the LEP population should follow a series of steps based on the following points:<\/span><\/p>\n

Provide an assistance program<\/strong>:<\/strong> Each company should provide training on assessing the language needs of the LEP population and acquire interpreter services; so that interpreters work with certificate application counselors and insurance brokers in the marketplace.\u00a0<\/span><\/p>\n

In addition, companies should establish a method by which they gather feedback from the LEP population and obtain suggestions on how to solve their problems.<\/span><\/p>\n